PayPal FAQ Role-Play Script
Agent: Hello, this is PayPal Customer Support. My name is Tiago. How may I assist you today?
Rélou, dis is PeiPól Câstômer Sapórt. Mai neim is Tiago. Hau mei ai assisti iú tôdei?
1. Account Issue: How do I reset my PayPal password?
Customer: Hi, I forgot my PayPal password. How can I reset it?
Rái, ai forgót mai PeiPól pésuôrd. Hau quén ai risét it?
Agent: No problem! To reset your password, go to the PayPal login page and click on “Having trouble logging in?” Then, enter your registered email, and we'll send you a link to reset your password.
Nô próblem! Tchu risét iór pésuôrd, gô tchu dê PeiPól lóguin peidj and clik ón “Réving trúbou lóguin in?” Dên, entêr iór rejistêrd ímeil, and uíl send iú ê link tchu risét iór pésuôrd.
Customer: Great, thanks!
Greit, ténks!
2. Payment Issue: How do I cancel a pending payment?
Customer: I made a payment, but it’s still pending. How can I cancel it?
Ai meid ê peiment, bãt its stil pénding. Hau quén ai cêncel it?
Agent: Sure! To cancel a pending payment, log in to your PayPal account, go to "Activity," select the pending transaction, and if there’s an option to cancel, click “Cancel Payment.” If the payment is not cancelable, it may go through or be returned after some time.
Shór! Tchu cêncel ê pénding peiment, lóguin tchu iór PeiPól âcáunt, gô tchu “Êctíviti,” seléct dê pénding tranzácshon, and if dêrz ãn ópshon tchu cêncel, clik “Cêncel Peiment.” If dê peiment is nót cêncelabou, it mêi gô trrû or bi ritãrnd áfter sãm táim.
Customer: Got it, thank you!
Gót it, ténkiu!
3. Security: What should I do if I see unauthorized transactions?
Customer: I noticed some transactions I didn’t make. What should I do?
Ai nótist sãm tranzácshons ai didnt meik. Uát shúd ai dú?
Agent: I’m sorry to hear that. First, please change your password immediately for your security. Then, go to the "Resolution Center" in your account, select “Report a Problem,” and choose the unauthorized transactions to dispute them.
Ai’m sóri tchu rrír dêt. Fãrst, plíz tchéindj iór pésuôrd imídiatli fór iór sicúriti. Dên, gô tchu dê “Rrizolúshon Sênter” in iór âcáunt, seléct “Ripórt ê Próblem,” and tchúz dê anothoráizd tranzácshons tchu dispíut dêm.
Customer: Okay, I’ll do that right away.
Ôquêi, aiól dú dêt ráit auêi.
4. Refund: How long does it take to get a refund?
Customer: I requested a refund. How long will it take?
Ai rríkuéstid ê rrífãnd. Hau lòng uíl it teik?
Agent: Once the seller issues the refund, it typically takes 3-5 business days for the money to appear in your PayPal balance. However, if the refund is going back to your bank or card, it may take a bit longer, depending on your bank's processing time.
Uãnce dê sêler íshuz dê rrífãnd, it típicali teiks thrii tchu fáiv bíznês dêis fór dê mâni tchu âpír in iór PeiPól bálãnce. Rauéver, if dê rrífãnd is gôing bék tchu iór bânk or card, it mêi teik ê bit lònguer, dipénding ón iór bânk’s prócessing táim.
Customer: Thank you, that’s helpful!
Ténkiu, dêts hélpful!
5. Fees: Are there fees for sending money internationally?
Customer: Are there any fees if I send money to someone in another country?
Ar dêrr ênni fíz if ai send mâni tchu sãmuan in anâdêr cântri?
Agent: Yes, PayPal may charge a small fee for international transfers, and this can vary based on the country and currency. You can find detailed information on our website under the "Fees" section.
Iés, PeiPól mêi tchárdj ê smól fí fór internáchonal trrãnsfêrs, and this quén véri beisd ón dê cântri and cârrênci. Iú quén fáind díteilid informéishon ón auér uébsaite ânder dê “Fíz” sécshon.
Customer: Alright, I’ll check that out.
Ólrráit, aiól tchék dêt aut.
Agent: Is there anything else I can assist you with?
Is dêrr ênithing éls ai quén assisti iú uíf?
Customer: No, that’s all. Thanks for the help!
Nô, dêts ól. Ténks fór dê rréup!
Agent: You’re very welcome! Have a great day, and thank you for choosing PayPal!
Iúr vérrí uélcom! Rév ê greit déi, and ténkiu fór tchúzing PeiPól!